A CredibleMind Webinar

 

 

Thursday, November 5     |      1 PM EST

Session Overview

Behavioral health is essential to whole-person health. It directly shapes physical health outcomes, utilization, and total cost of care, especially for people managing chronic or co-occurring conditions. Yet fragmented data, disconnected services, and limited resources make it hard for health plans to deliver timely, coordinated support. Many members would prefer to start with self-care, but they’re often routed directly to clinical care or left to sort through unreliable information on their own.

This webinar will explore precision behavioral health: a data-informed approach that connects digital self-care, screening, triage, and navigation to clinical care as part of a coordinated stepped-care model. The discussion will draw on real-world health plan and purchaser implementation experience, covering how organizations are matching members to the right level of support, addressing whole-person health and total cost of care, and measuring impact. The panel will also address how AI and data can support this approach responsibly, within a framework grounded in clinical integrity, governance, and trust.

Attendees Will Learn

  • Why expanding access alone hasn’t improved engagement or outcomes, and what a more precise approach looks like
  • How a digital front door connects self-care, screening, triage, and navigation into one coordinated member experience
  • How behavioral and physical health intersect to affect total cost of care for members with comorbid conditions
  • How to measure success in these programs — and how that’s starting to show up in how they’re funded and contracted

Meet the Speakers

Jenny Cooper, MPH, PMP

Principal Product Developer, Behavioral Health
Blue Cross of North Carolina

Clayton Nicholas, MBA

Chief Commercial Officer,
CredibleMind

Robin Wood, MPH, MEd

Health Program Manager,
California’s Valued Trust

Austin Barrington, FSA, MAAA

Principal & Consulting Actuary,
Milliman, Inc.

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